Choose Your Supplier
In Ontario, you may purchase funeral supplies such as caskets, urns, monuments and grave markers from independent businesses. Confirm acceptance and specifications with the service provider before ordering.
CASKET OUTLET · CUSTOMER INFORMATION
Your Funeral Consumer Rights in Ontario
Know your options. Compare prices with confidence. Make informed choices for your family.
Explore Your RightsINFORMATION FOR ONTARIO FAMILIES
Clear Information. Respectful Choices.
Families can compare funeral products and services before making arrangements. Ontario law protects important consumer rights, including access to price information and the ability to purchase certain funeral supplies from independent sellers. Always confirm that your chosen product meets the requirements of the funeral establishment, cemetery or crematorium.
01 · YOUR CHOICES
Understand Your Options
Compare Products & Services
Review options from more than one provider. Ask about products, transportation, facilities, ceremonies and any additional services separately.
Make Personal Decisions
Choose arrangements that reflect your family's wishes, traditions and budget. Ask for explanations before agreeing to optional services.
02 · PRICING
Ask for a Clear, Itemized Price List
Ontario licensed providers must provide price information before entering into a contract. Compare the complete cost of any package with the prices of the individual supplies and services it includes.
Read BAO Consumer RightsBefore you agree, ask:
- What is included in the quoted package?
- Which services are optional?
- Are there additional handling, transportation or facility fees?
- What changes if I purchase a casket elsewhere?
- Can I receive the complete price list and contract in writing?
03 · INDEPENDENT PURCHASES
Buying a Casket Outside the Funeral Home
01
Choose a Casket
Review dimensions, construction and suitability for burial or cremation.
02
Confirm Acceptance
Coordinate with the funeral establishment or crematorium before ordering; confirm relevant requirements.
03
Arrange Delivery
Share the service location, contact details and required arrival time with your supplier.
04
Review Charges
If a provider accepts your outside casket, it cannot charge an extra fee simply because you supplied it.
Some caskets are not suitable for cremation. Confirm all applicable facility and cemetery requirements in advance.
04 · AGREEMENTS
Understand Your Contract
Check the product and service details, taxes, total charges, cancellation terms and delivery arrangements. Ontario provides statutory cancellation protections for certain funeral, cemetery and cremation contracts; eligibility and refunds depend on the circumstances and supplies or services already provided.
Ontario Government: Your RightsContract checklist
- Confirm the provider is licensed where required.
- Request a written price list.
- Review every product and service selected.
- Confirm all taxes and extra charges.
- Keep a copy of the signed agreement.
05 · COMMON QUESTIONS
Frequently Asked Questions
Can I buy a casket from Casket Outlet instead of the funeral home?
Yes. Ontario permits consumers to purchase funeral supplies from independent suppliers. Before purchasing, confirm the chosen casket's suitability and acceptance with the relevant funeral establishment or crematorium.
Can a funeral home charge a fee because I bought my casket elsewhere?
According to BAO consumer guidance, a provider that allows you to supply your own casket cannot charge an extra fee for that reason alone. Other legitimate, disclosed services may still have fees.
Should I compare package prices?
Yes. Ask for an itemized price list and compare the full cost of the package with the individual products and services, including optional charges.
Who can help if I have a complaint?
For concerns about a licensed Ontario bereavement provider, contact the Bereavement Authority of Ontario (BAO).
06 · HERE TO HELP
Need Help Understanding Your Options?
Our customer service team can answer questions about Casket Outlet products, specifications and delivery coordination. For legal rights or complaints about licensed funeral providers, contact the BAO.
Official Consumer Resources
Bereavement Authority of Ontario
1-844-493-6356
This page provides general information about Ontario consumer rights and is not legal advice. Rules differ by province and by the type of product or service. Confirm current requirements with the appropriate regulator or provider.