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Fresh Flowers Delivery Policy

  • Service Area: Toronto (GTA area), Caledon, Milton, Oakville, Burlington, Hamilton, Brampton, Mississauga, Vaughan, Markham, Richmond Hill, New Market, Pickering, Ajax. For other area, please call us "905-282-0555" or "Online Chat" to confirm the delivery. 
  • Monday Morning Delivery - Order by Saturday at 12 noon in the recipient's time zone

  • Morning Delivery Tuesday through Saturday - Order by 1 pm in the recipient's time zone on the day before (24 hours Notice)

  • Afternoon Delivery Monday through Saturday - Orders must be placed with a 24 hours lead-time

  • Sunday Delivery is available in some areas - In those areas, Please call 905-282-0555 or online chat to confirm the type of flower which it is available. 

  • The shipping cost will appear ($20.00 additional charge) if the total price(tax is not included) is less than $99.

  • For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the floral arrangement for the recipient to retrieve when they return or attempt delivery the next day. During major holidays, deliveries may be made as late as 9 pm. it will be extra charge for 2nd delivery.

  • For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day. During holidays, deliveries may be made as late as 5 pm.

  • Please note: Casket Outlet's florists may call the recipient to schedule delivery.

  • For funeral service, the flower will be delivered before viewing time of funeral which customer provide to us. customer need provide the accurate time for funeral service.

  • All pricing, fees and order total will be disclosed on the Billing and Review step of the checkout process, above the ‘I CONFIRM MY ORDER’ button.

Substitution Policy

To arrange and deliver your order at the time/day requested, the arrangement you ordered may require substitutions. We know that what you see is what you'd like to have delivered, so any substitutions made are equal or more in value and will be as similar to the requested arrangement as possible. Substitutions will be made, if necessary, for assorted flower arrangements and potted plants to provide the same colors as shown. This means that the type of flower or plant may change to something equal or greater in value. We will strive to maintain consistency in flower arrangements and potted plants of a single type, however, the color may be changed. Containers may also be substituted. Substitutions may also be made in the contents or containers of gourmet baskets, fruit trays, and other specialty gifts. Again, any replacements will be of equal or greater value and be similar.

Flowers

In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type but may substitute with another color. If the floral container shown online is not available, a similar container will be used.

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another color. If the plant container shown online is not available, a similar container will be used.