Headstone Produce Policy, Shipping and Installation Services

Headstone Produce Policy, Shipping and Installation Services:

Headstones, Grave Granite Markers Produce Policy


Granite Markers

Production lead time of 4-6 weeks from the time we have proof from Cemetery and a signed layout proof from the purchaser. The customize size which we don't have in stock have to take more than 12 weeks. All granite stones are natural granite with best quality and 100 years warranty. Customer will provide the lettering content and check all letters spelling(English wording, Simple English wording, different language, symbol, grammar for the different language) carefully when the customer receives the layout, Casket Outlet does not take any responsibility for any lettering mistake about English wording, Simple English wording, different language, symbol, grammar for the different language and design issue (details, finished) after customer approved layout. all the lettering will be done by the final layout which customer approved it



Bronze Markers

Production lead time of 8-12 weeks from the time we have proof from Cemetery and a signed layout proof from the purchaser. The customize shape or size(legacy,statues,cross which we don't have in stock) of headstone have to take more than 12 weeks. Customer will provide the lettering content and check all letters spelling(English wording, Simple English wording, different language, symbol, grammar for the different language) carefully when the customer receives the layout, Casket Outlet does not take any responsibility for any lettering mistake about English wording, Simple English wording, different language, symbol, grammar for the different language and design issue (details, finished) after customer approved layout. all the lettering will be done by the final layout which customer approved it



Headstone(Upright Monuments)

Production lead time of 7-10 weeks from the time we have proof from Cemetery and a signed layout proof from the purchaser. The customize shape or size(legacy,statues,cross which we don't have in stock) of headstone have to take more than 12 weeks. All granite stones are natural granite with best quality and 100 years warranty. Customer will provide the lettering content and check all letters spelling(English wording, Simple English wording, different language, symbol, grammar for the different language) carefully when the customer receives the layout, Casket Outlet does not take any responsibility for any lettering mistake about English wording, Simple English wording, different language, symbol, grammar for the different language and design issue (details, finished) after customer approved layout. all the lettering will be done by the final layout which customer approved it



Special order granite marker, headstone,upright monument, bronze maker (Shape, Color, Size)

Requiring excessive customization or revisions will add on to the lead time. Lead times are tentative and subject to change. Additionally, production is halted for a 2-4 week period over the Christmas/New Year holiday thus adding 2 weeks to production for orders that carry over during this period. All produce and lead time count has be started when stone arrived in our workshop.

Headstones, Grave Granite Markers Shipping Policy

Most headstones and grave markers containing granite weighing in excess of 150 lbs are shipped via freight carrier and must ship directly to the cemetery or a business address. It is important that the delivery destination be properly equipped to off load the granite memorial otherwise it cannot be delivered there. Granite headstones and grave markers weighing less than 150 lbs may be shipped either by freight carrier or UPS at our discretion. If liftgate service is required at the point of delivery, additional fees will be incurred.
Granite headstones and grave markers will only be delivered to cemeteries or businesses which are staffed with a crew equipped to properly receive these types of memorials. Casket Outlet will not deliver memorials to unattended cemeteries or businesses. Furthermore, we cannot schedule a delivery time or request a phone call from the delivery company to the destination point prior to delivery.
When a headstone or grave marker is ordered with selected delivery to a cemetery, our office will contact the cemetery to ensure the memorial meets their requirements. We must obtain written approval from the cemetery that the memorial meets their requirements and that they will accept delivery before the memorial will be scheduled for shipment. If the cemetery approves the memorial but, will not accept delivery of it, we may at our discretion assist the customer in locating a memorial installer to accept delivery and assist with installation. It is the responsibility of the customer to pay for additional fees incurred by this method.
If customer opts to have the memorial delivered to a destination other the cemetery and we have no way of verifying its acceptability by the cemetery, then customer assumes all responsibility for insuring the memorial meets the requirements of the cemetery where the memorial will be placed.

As a monument dealer, there is obviously a lot of miscommunication as this business is dealt with three different parties, the family, the cemetery and Casket Outlet. Casket Outlet’s main focus is to do our very best to satisfy all our clients in an efficient and professional manner. The process of headstone consists of many steps, and these steps must be thoroughly followed to avoid situations such as the delay of the finished product. The client must provide every single detail associated with the headstone such as lettering content, emblems and the positioning. These delays can occur and Casket Outlet is not responsible for the following:
1) If the stone you order is not in stock, we will need the extra time in order to get the stone in stock (may be over the 8-12 week timeframe). Be patient.
2) We use a third party installation company, if the company has delays due to equipment breakdown, or a busy schedule where installation must be done at a later date. Casket Outlet will not be responsible and must be given more time.
3) If customer has not paid cemetery fees directly such as foundation (concrete cement) and maintenance fee, this will cause delay as installation cannot be done until the foundation has been poured. Therefore, it is not Casket Outlet’s responsibility.
4) Casket Outlet is not responsible for the positioning of the names for double graves. We are not aware of which family member was buried in which plot, and how the headstone will be positioned when installed.

Bronze Only Memorials Products

Including but not limited to bronze grave markers, memorial plaques, scrolls and vases without granite product lead time is normally 8-12 weeks upon approval of layout proof unless otherwise stated on the product's page. If layout proof is not offered then lead time is 6-10 weeks from the time the order is placed and we have all the information needed for production. Finished product is shipped via UPS, Purolator, FedEx or similar delivery service. Expected delivery time is usually 5-10 business days depending on final destination.

Cancellation Policy

Returnable within 15 Days(count from your order date), full money back guaranteed
Returnable within 7 Days(count from your order date), full money back guaranteed (legacy,statues,cross,customize shape or size)
You can not cancel order after 15 days(for standard shape monuments or markers) or (7days for legacy,statues,cross,customize shape or size of monuments and markers)(count from your order date) or after proof the final layout. We will charge the penalty fee and full price for products if you have to cancel the order with any reason.